About us

The Nadezhda Hotel is located 200 meters from the train station. Not only can guests enjoy free internet access, but they can also use the swimming pool. You can also send a fax or make a copy of the document.

The cozy and spacious rooms are stylishly decorated in neutral colors. There are single beds, double beds, pull-out sofas and modern household appliances.

The Nadezhda Restaurant serves a varied and delicious breakfast, lunch and dinner. Room service is available.

For the convenience of guests, the following facilities are available: dry cleaning or laundry and 24-hour front desk. If you are planning a business or entertainment event, the hotel offers you a 550 square meter space with 2 banquet halls and a cinema, which can be used as a conference room.

Frequently Asked Questions

BOOKING

How do I book a room at the Nadezhda Hotel?

• using the on-line booking system;
• by phone +7 (3466) 40-50-05, +7(3466) 29-15-50 to the placement service or by sending an email request otel@nv-nadezhda.ru , or nv-nadezhda@mail.ru

Is the "early check-in"/"late check-out" service additionally charged?

If the Guest checks in earlier than check-out time (12:00 local time), namely check-in from 06:00 to 12:00 on the day of arrival, the service fee is charged as 50% of the room rate per day, check-in before 06:00 is charged as the cost of a full day.

If the Guest does not vacate the room at the estimated check–out time (12:00 local time) and extends the stay in the room until 18:00 hours of the current day, the surcharge is 50% of the daily rate, accommodation after 18:00 hours is charged as the full cost per day, taking into account the amount of all applicable taxes. at the appropriate rate and must be confirmed by the Hotel in accordance with the availability of these rooms.

How do I cancel my booking?

You can cancel your reservation by calling +7 (3466) 40-50-05, +7 (3466) 29-15-50 to the accommodation service. If you booked a room through the official website, there is a confirmation email at the email address provided at the time of booking, and you can also find a link to cancel your reservation there. If the booking was made on other sites, please contact the support service of this site.

I paid for the reservation with a card and cancelled it later. How do I get my money back?

To receive a refund, you need to send a scanned copy of the signed refund request to the booking department's email address otel@nv-nadezhda.ru , or nv-nadezhda@mail.ru . The refund will be made to the specified banking details within 30 calendar days from the date of receipt of your application.

CHECK-IN

What documents are needed to check into the hotel?

Registration of hotel accommodation is made upon presentation of:

• A passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation.
• A passport of a citizen of the USSR certifying the identity of a citizen of the Russian Federation, until it is replaced by a passport of a citizen of the Russian Federation within the prescribed period.
• Birth certificates are for persons under the age of fourteen. Minors under the age of 14 are checked into the hotel on the basis of identity documents of their parents (adoptive parents, guardians), accompanying person(s), provided that such accompanying person(s) provides the consent of their legal representatives (one of them), as well as birth certificates. these minors.
• Minor citizens who have reached the age of 14 are checked into the hotel in the absence of their legal representatives, on the basis of identity documents of these minors, subject to the consent of the legal representatives (one of them).
• A passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation outside the Russian Federation – for a person permanently residing outside the Russian Federation.
• Temporary identity card of a citizen of the Russian Federation.
• A passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen.
• A document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person.
• Temporary residence permits for a stateless person.
• Residence permit for a stateless person.

If the original documents specified in this section are not provided, the Hotel has the right to refuse to provide services.

ROOMS AND SERVICE

How does the air conditioning system at the Nadezhda Hotel work?

Each room of the hotel is equipped with individual air conditioning (split system).

Is there a safe in the room?

Yes, all rooms at the Nadezhda Hotel are equipped with safes.

Is there an iron in the room?

An ironing board is available upon individual request. Our staff will deliver everything you need at your convenience. You can also always use the laundry service (daily from 8-00 to 17-00).

Is there a hairdryer in the bathroom?

Yes, all rooms have a hairdryer.

Is there WI-FI in the hotel?

There is. The entire hotel complex is a zone of free wireless Internet connection using Wi-Fi technology.

ACCOMMODATION

Is it possible to stay in a hotel with pets?

No.

Can I smoke?

No. Smoking in the hotel is prohibited in accordance with clauses 5 and 6 of Part 1 of Article 12 of Federal Law No. 15-FZ dated 02/23/2013 "On Protecting the Health of Citizens from Exposure to Ambient Tobacco Smoke and the consequences of Tobacco Consumption. "

Is it possible to invite guests?

It is possible, persons invited by the Guest can stay in the hotel room from 08:00 to 23:00. The stay of invited persons from 23:00 to 08:00 is allowed only upon their registration at the hotel in accordance with the established procedure.